Status | Comment |
|---|---|
In planning/Open | The phone call has been scheduled and is saved as Open in the database. |
Taken place | The phone call is completed, has taken place. |
Not taken place | The phone call did not take place and will not be repeated. |
Rescheduled | The phone call did not take place and may have to be rescheduled. |
Not available | Is set if an outgoing CTI call closed unsuccessfully because the called person is either busy or has not picked up the receiver. Can also be set as a general alternative to busy. |
Dial tone | The attendee is not available, no reply. |
Busy | The attendee is not available, the line is busy. |
In post processing | You may have created a follow-up activity for the activity. The status can be set manually if there are follow-up activities. See also Follow-up activities. |
Post processing completed | The activity including all possible follow-up activities is completed. |
Delegated | The responsibility of the activity was transferred to another staff member. |
Phone status
Status of phone calls