Changing a contact in the call list

CTI can automatically assign a contact from the database to a telephone call. However, this contact does not have to be identical to the person you are calling (another person handles the call).

Therefore, you can also change an already entered contact in the My Calls list using the function Assign Contact or New Person. This does not falsify the protocol because the phone number recognized by CTI is pre­served.

The Assign Contact function opens a list which, in addition to the contact search, allows you to transfer the telephone number entered in the call list to the contact (“Transfer telephone number”).