The sales department usually has access to a neutral product structure with preconfigured variants. A structured neutral product database is provided for this purpose by the construction department. The sales department pools top products in product lines according to commercial aspects, groups of products with the same attributes in product and service classes. Already preconfigured variants are provided, and prices are specified.
Product and service classes form a so-called placeholder for a specific item in the product structure. According to the customer request or the current production, this placeholder is replaced with a specific item.
When creating or editing a process, the sales department in most cases chooses a product or a service with a neutral (product) structure from the company's product line. As a result, the neutral product structure is added to the case (required items are already preselected, variants are selectable). Customer requests can be directly taken into account by configuring products, services and items. Options and alternatives can be configured down to the lowest structure level.