Service and contracts

Calculation modes

Calculation modes for service orders

Creating allowed

Means of travel

Means of travel for service orders

Creating allowed

Service call: Affected process

Administration of affected processes for service call

Creating allowed

Service call: Customer expectation

Administration of customer expectation for service call

Creating allowed

Service call: Customer satisfaction

Administration of customer satisfaction for service call

Creating allowed

Service call: Measure types

Administration of measure types for service call

Creating allowed

Service call: origin

Selection at the Origin field in the service call

Creating allowed

Service object: Types

Administration of service object types

Creating allowed

Service object: Intervals

Administration of intervals for maintenance contracts for the service object

Creating allowed

FAQ type

Administration of FAQ types for the classification of FAQs

Creating allowed

FAQ type 2

Administration of FAQ types for the classification of FAQs

Creating allowed

Key words - Exclude

Administration of keywords for exclude list

Creating allowed

Key words - Include

Administration of keywords for include list

Creating allowed

Release persons

Management of the internal staff that check and release an FAQ. See also FAQ master management.

Creating allowed

Time types

Administration of time types for the accounting of the service order in the accounting sheet

Creating allowed

Sucharges/Discharge

Administration of surcharges/deductions (overtime, public holiday, hazard surcharge, etc.) for the accounting of the service order in the accounting sheet

Creating allowed

Cost types

Administration of the cost types (expenses) for the accounting of the service order in the accounting sheet

Creating allowed

Time record status

Administration of the status of the time record for the accounting of the service order in the accounting sheet.

Creating allowed

Distribution methods

Distribution methods in the accounting sheet for distributing the times to the positions (online, offline, etc.)

Creating allowed

Contract categories

Classification of contract category, e.g. as consulting, license or maintenance contract

Creating allowed

Contract types

Administration of the designation of the individual contract components (Basic agreements, single contracts)

Creating allowed

Cancellation terms

Administration of the cancellation option

Creating allowed

Risk classes

Administration of the risk classes for security grading

Creating allowed

Financing types

Administration of financing types for financing basics

Creating allowed

Warranty types

Administration of warranty types for contract warranties

Creating allowed

Acceptance types

Administration of acceptance types for contract review

Creating allowed

Discount types

Administration of discount types for discounts and refunds

Creating allowed

Index types

Administration of index types for index adjustment

Creating allowed

Threshold units

Administration of threshold units for index adjustments

Creating allowed

Comparison terms

Administration of comparison terms for index adjustments

Creating allowed

Banks

Administration of bank specifications (bank identification code, financial institution) for selection at the customer

Creating allowed

Payment methods

Administration of payment methods and payment arrange­ments

Creating allowed

Payment status

Administration of payment statuses and payment arrange­ments

Creating allowed

Payment cycles

Administration of payment cycles for payment arrange­ments

Creating allowed

PSA_NUM_PFX_PSA_SVC_C8D

Number prefix for service complaint / 8D

8D-

PSA_NUM_PFX_PSA_SVC_CAL

Number prefix for service question

CL-

PSA_NUM_PFX_PSA_SVC_CPL

Number prefix for service complaints

CP-

PSA_NUM_PFX_PSA_SVC_ORD_INS

Number prefix for service order: Inspection

IN-

PSA_NUM_PFX­_PSA_SVC_ORD_MNT

Number prefix for service order: Maintenance

MT-

PSA_NUM_PFX­_PSA_SVC_ORD_PRT

Number prefix for service order: Spare part order

PO-

PSA_NUM_PFX­_PSA_SVC_ORD_REC

Number prefix for service order: Reconditioning

RC-

PSA_NUM_PFX­_PSA_SVC_ORD_REP

Number prefix for service order: Repair

RP-

PSA_NUM_PFX_PSA_SVC_ORD_­SUO

Number prefix for service order: Start-up

SU-

PSA_NUM_PFX_PSA_SVC_TRB

Number prefix for service: Troubles

TT-

PSA_SVC_CAL_ESC_LEV_EVL_CLS

Exemplary evaluation class for escalation levels of service calls

de.pisa.psa.scn.PsaEscLevEvlSvc

PSA_FAQ_RLS_PRS_DEF_ACC

Standard groups that are given execution permission to release FAQs. By default, the Administrator (group 43) and Service Administrator (group 79) have execu­tion permission (X).

X43,X79