If a user has entered their password incorrectly three times, they will be rejected by the PiSA cubes user administration on the server side. You can delete the failed attempts in the user administration, after which the user can log in again.
Further information can be found in the section Maintaining internal users.
The user should now log in again with their login name. The system now prompts the user to enter a new password. In the menu Sales / My data, a new password can be set later using the Change password function.
After startup, the CRM client first checks if the passed-in username matches the current system username (current user account) on the client computer. The validation of the user account by the client is influenced by the autologin setting in the client setup:
After that, the client transmits its information to the server. The server decides on the basis of the auto-login flag in the employee administration (menu Administration/Contacts/Internal staff) whether a password check for the user is necessary on the server side or not. If all requirements are met (correct password provided or auto-login flag = ON), the login dialog will be hidden.