It can happen occasionally that the system locks individual data records, i.e. internally sets the PSC_LCK flag for them. The user then receives a message similar to: "The record is being processed by user XY...", although this is actually not the case. A user without access to the administrator menu can then contact the administrator.
As an administrator, please open the user administration and find the user:
- Under the "Maintenance" section of the Functions tab, click the Show/release record locks function.
- Select the affected records in coordination with the user.
- Click Functions on the Unlock subdialog.
If this is not successful, the data record needs to be unlocked directly in the corresponding data class.