If, in the CRM, the conversion of documents to PDF by means of Windward (default driver) fails, you should keep in mind that Windward was originally intended as a program for generating documents from templates and not for converting documents to PDF files. Windward cannot represent all formatting possible in Microsoft Word analogously in a PDF document.
You can solve this with the help of Ghostscript and a PDF printer driver (CutePDF-Writer) on your Windows computer. For this, you will need to install Ghostscript (http://www.cs.wisc.edu/~ghost/) and CutePDF (http://www.cutepdf.com/), and set up the following variables on the server:
- PSA_PDF_CNV_MTH=GHOSTSCRIPT
- PSA_PDF_CNV_PRI=CutePDF Writer
- PSA_GS_EXE=gs
On their client, the user can select an installed printer, see My data/Configuration/PDF configuration. Then, when converting a document (not a data sheet or report) to PDF, the installed Windows printer will be used for generating the PDF.