In the case that the administrator has changed the login name and the groupware settings of a user, and the Groupware Connector job nevertheless still looks for the previous name and thus encounters an exception, the following approaches may solve this issue:
- Check for the correct spelling of the username.
- Make sure in the groupware user list that the groupware user has also been adjusted.
- Clear the cache.
- Clear the groupware ID field of the internal contact (it will be filled in automatically again).